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Question 1 of 42
1. Question
Complete the sentences.
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Question:
We spent all day looking round the different stores in the
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Question 2 of 42
2. Question
Complete the sentences.
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Question:
Are you sure that jacket you?
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Question 3 of 42
3. Question
Complete the sentences.
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Question:
My sister buys all her clothes at an because it’s cheaper.
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Question 4 of 42
4. Question
Complete the sentences.
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Question:
There was a queue at the because all the novels were half price.
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Question 5 of 42
5. Question
Complete the sentences.
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Question:
That’s a lovely shirt. Why don’t you it ?
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Question 6 of 42
6. Question
Complete the sentences.
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Question:
They went to the to buy some aspirin.
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Question 7 of 42
7. Question
Complete the sentences.
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Question:
That shop is having a There’s 20% off all winter coats.
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Question 8 of 42
8. Question
Complete the sentences.
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Question:
I wouldn’t buy that dress, if 1 were you, It doesn’t you.
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Question 9 of 42
9. Question
Complete the sentences.
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Question:
The sports section Is on the top floor of the
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Question 10 of 42
10. Question
Complete the text with the noun form of the verbs in brackets.
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A month ago, I bought a video game online for my son’s birthday. I got an order statement back which said that delivery (deliver) would take about ten days. Two weeks later I began to worry. The seller had received my (pay), but the video game had not arrived. So I decided to make a (complain).I sent an email to the seller with a copy of the order statement as an (attach). I received a (respond) immediately which said that the seller would look into the incident. After that, I heard nothing for three davs, so I sent another email demanding an (explain). This time I had more (succeed) and the seller said he would send another copy of the game. If I don’t receive it before my son’s birthday, I’m going to ask for (compensate).
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Question 11 of 42
11. Question
choose the correct answer. choose if both are correct.
1. We asked the sales assistant how much it was | was tt.
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Question 12 of 42
12. Question
choose the correct answer. choose if both are correct.
2. My sister said me | told me that she had spent all her money in the sales.
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Question 13 of 42
13. Question
choose the correct answer. choose if both are correct.
3. I asked Lucy where she bought | did she buy her clothes.
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Question 14 of 42
14. Question
choose the correct answer. choose if both are correct.
4. You told me that you may | might go shopping on Saturday.
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Question 15 of 42
15. Question
choose the correct answer. choose if both are correct.
5. My brother asked me if I can | if I could lend him £50 until next weekend.
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Question 16 of 42
16. Question
choose the correct answer. choose if both are correct.
6. Kate said that she had to / must go to the supermarket.
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Question 17 of 42
17. Question
choose the correct answer. choose if both are correct.
7. I asked my sister whether | that the dress suited me, and she saidI looked great!
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Question 18 of 42
18. Question
choose the correct answer. choose if both are correct.
8. Helena asked me what I wanted | did I want from the shops.
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Question 19 of 42
19. Question
choose the correct answer. choose if both are correct.
9. Nick said that he couldn’t pay me back, because he has forgotten | had forgotten his wallet.
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Question 20 of 42
20. Question
Change the direct speech into reported sentences and questions.
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Question:
My boytriend told me
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Question 21 of 42
21. Question
Change the direct speech into reported sentences and questions.
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Question:
They asked me
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Question 22 of 42
22. Question
Change the direct speech into reported sentences and questions.
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Question:
You said
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Question 23 of 42
23. Question
Change the direct speech into reported sentences and questions.
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Question:
I asked her
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Question 24 of 42
24. Question
Change the direct speech into reported sentences and questions.
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Question:
The sales assistant asked me
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Question 25 of 42
25. Question
Read the article once and match the headings with the paragraphs.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
1. Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
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Question 26 of 42
26. Question
Read the article once and match the headings with the paragraphs.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
2
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you.CorrectIncorrect -
Question 27 of 42
27. Question
Read the article once and match the headings with the paragraphs.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
3 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
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Question 28 of 42
28. Question
Read the article once and match the headings with the paragraphs.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
4
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the s stands for secure.CorrectIncorrect -
Question 29 of 42
29. Question
Read the article once and match the headings with the paragraphs.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
6
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a problem.CorrectIncorrect -
Question 30 of 42
30. Question
Complete the sentences with one of the highlighted words or phrases.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
When you buy things on the internet, there is always a chance that something may go wrong. The product could be broken when you get it, or it might not turn up at all. If this happens, your credit card will offer you the best protection. By law, your credit card company will cover anything that costs between £100 and £30,000 if there are any problems with your order. Which is why a credit card is the best way to pay.
2 Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you. 4 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the stands for secure.
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a-
Question:
You should change your passwords frequently so that can’t get into your computer.
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Question 31 of 42
31. Question
Complete the sentences with one of the highlighted words or phrases.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
When you buy things on the internet, there is always a chance that something may go wrong. The product could be broken when you get it, or it might not turn up at all. If this happens, your credit card will offer you the best protection. By law, your credit card company will cover anything that costs between £100 and £30,000 if there are any problems with your order. Which is why a credit card is the best way to pay.
2 Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you. 4 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the stands for secure.
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a-
Question:
We’ll exchange your if you return it within a month.
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Question 32 of 42
32. Question
Complete the sentences with one of the highlighted words or phrases.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
When you buy things on the internet, there is always a chance that something may go wrong. The product could be broken when you get it, or it might not turn up at all. If this happens, your credit card will offer you the best protection. By law, your credit card company will cover anything that costs between £100 and £30,000 if there are any problems with your order. Which is why a credit card is the best way to pay.
2 Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you. 4 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the stands for secure.
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a-
Question:
I put a on the garage door to protect my car.
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Question 33 of 42
33. Question
Complete the sentences with one of the highlighted words or phrases.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
When you buy things on the internet, there is always a chance that something may go wrong. The product could be broken when you get it, or it might not turn up at all. If this happens, your credit card will offer you the best protection. By law, your credit card company will cover anything that costs between £100 and £30,000 if there are any problems with your order. Which is why a credit card is the best way to pay.
2 Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you. 4 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the stands for secure.
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a-
Question:
My friend said she would meet me outside the cinema, but she didn’t
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Question 34 of 42
34. Question
Complete the sentences with one of the highlighted words or phrases.
________________________________________________________________________________________________________________
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
When you buy things on the internet, there is always a chance that something may go wrong. The product could be broken when you get it, or it might not turn up at all. If this happens, your credit card will offer you the best protection. By law, your credit card company will cover anything that costs between £100 and £30,000 if there are any problems with your order. Which is why a credit card is the best way to pay.
2 Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you. 4 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the stands for secure.
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a-
Question:
I forgot to of Facebook, and my boss read my messages.
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Question 35 of 42
35. Question
Top tips for safe online shopping
Currently, nine out of ten people in the UK shop online at least once a month. Experts predict that our spending on the internet over the next five years will grow by 129%. Read on to find out how you can protect yourself when you are shopping online.
When you buy things on the internet, there is always a chance that something may go wrong. The product could be broken when you get it, or it might not turn up at all. If this happens, your credit card will offer you the best protection. By law, your credit card company will cover anything that costs between £100 and £30,000 if there are any problems with your order. Which is why a credit card is the best way to pay.
2 Make sure that your device, for example your laptop or tablet, is safe to use at all times. It should be protected by up-to-date anti-virus software, and you should also install a personal firewall, which will stop hackers attacking your system. Check that your firewall is turned on before you Start shopping, and when you finish be sure to log out of the system, especially if you share your computer with other people.
Take a minute to look at the website before you buy anything. Check that the company has a geographical address as well as a landline telephone number, and write down these details. It is generally better to use sellers that you know about or ones that have been recommended to you. 4 Sellers should have a list of all your rights (for example what to do if you have a problem with the item you bought, or if it hasn’t arrived) somewhere on their website, and you need to read this before you decide to shop there. If you can’t find the list, you should probably choose a different website. As a general rule, online companies usually give their customers seven days to cancel their order if they change their minds about their purchase. This week is called a ‘cooling-off’ period.
A special icon on your screen will tell you if the website you are using is safe. The icon is in the shape of a padlock, and you can find it on the browser bar at the bottom of the screen. Another indication of a safe website is its address. The address should begin with ‘https’ and not ‘http’ -—the stands for secure.
The final stage of online shopping is the order confirmation. This is proof that you have bought a product from this company, and it contains the special reference number for your order. You should always print this information and keep it somewhere safe — you might need it if there is a-
Question:
Some people don’tbother with a these days — they only have a mobile.
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Question 36 of 42
36. Question
choose the word where ai pronounced differently.
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Question 37 of 42
37. Question
choose the word where ai pronounced differently.
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Question 38 of 42
38. Question
choose the word where ai pronounced differently.
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Question 39 of 42
39. Question
choose the word where ai pronounced differently.
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Question 40 of 42
40. Question
choose the word where ai pronounced differently.
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Question 41 of 42
41. Question
Listen to a conversation about a complaint Answer the questions,
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i. Where was Graham flying to?
ii. Was the complaint successful?
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Question 42 of 42
42. Question
Listen again and choose the correct answers.
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i. Graham’s problem at the airport was…
a) there weren’t any seats left on the plane., b) he’d forgotten to take his passport., c) he didn’t get the service he’d paid for., d) there was along queue at the check-in desk.
ii. InGraham’s first email…
a) he complained about the airline staff., b) he said the airline should stop Speedy Boarding., c) he asked the airline for a small amount of money., d) he told the airline he would never fly with them again.
iii. he man who replied to the first email…
a) didn’t offer to give Graham any money., b) took along time to write back., c) said he would send Graham a cheque for £9., d) didn’t believe Graham’s story.
iv. The result of Graham’s complaint was that…
a) the airline gave him two free flights., b) he got exactly what he asked for., c) he will never use the airline again., d) the airline gave him more than he asked for.
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